FAQ’S

❓ How long does my order take to process?

ANSWER: Each order is made just for you, so processing usually takes 3 to 6 business days.

❗️PREORDERS:

Preorder items are made just for you after your order is placed. This means your item isn’t sitting on a shelf, it’s created with care once your order comes through.

Because of this, processing times may be a little longer than usual. Orders are completed in batches to make sure everything comes out just right.

Most preorder shipments will be sent out no later than April 12, 2026.

Thank you so much for your patience and support 🎀

❓ How long does shipping take?

ANSWER: Once your order ships, it typically arrives within 2 to 5 business days, depending on your location 🚚💖

❓ Can I get a refund, exchange, or return?

ANSWER: We’re so sorry, but we do not offer refunds, exchanges, or returns due to sanitary reasons. Please take your time browsing and double-check your order to make sure it’s exactly what you want 💖

❓ Do you offer free shipping?

ANSWER: Yes! Orders $100 and up receive free shipping because we love spoiling you 🎀

🎀 Please don’t hesitate to reach out if you have any questions or concerns about our products or services.

Lost, Stolen, or Incorrect Address Policy

 ËNOSA is not responsible for any lost or stolen packages once orders have been shipped and marked as delivered. Please make sure all shipping information is entered correctly at checkout. Any incorrect or incomplete addresses entered by the customer are not the responsibility of the seller.

If an issue occurs with delivery, customers will need to contact the shipping carrier directly for further assistance.

🥰 Thanks for shopping with ËNOSA, babes! You’re the best 🎀